Changelog

Conversations webhooks documentation update

Updated the Conversations webhooks documentation with new fields and corrections.

Message object — new fields:

• rawUnsafeHtml — Raw unsanitized HTML of the message
• subject — Email subject line (present for email-source conversations)
• isSentViaJsApi — true for messages sent via the JS API
• sourceMessageId — Original message ID from the source platform
• from, to, replyTo, cc, bcc — Email conversation fields
• isForward — true if the message is a forwarded message

Attachment object — new fields:

• mimeType — MIME type of the file
• isInline — Whether the attachment is inline (e.g. embedded images in emails)
• inlineId — Content-ID for inline attachments

Visitor object — new field:

• isBanned — Whether the visitor is banned (in conversationTranscript only)

Corrections:

• imageInfo.previewUrl renamed to imageInfo.previewLink in the conversation transcript payload
• Image preview URL quality parameter updated from lighter to better